FAQ

Frequently asked questions

Who Should Use Dermatique?


To add a new question go to app settings and press "Manage Questions" button. Dermatique was designed as an all-in-one skin care formula to meet the needs of both men & women of any age. Dermatique is uniquely effective at treating chronically dry or damaged skin and works with any skin type. Dermatique’s ingredients nourish and rejuvenate the skin, leaving skin soft, moist, and delicate, like the day you were born.




Why is Dermatique So Effective?


Dermatique replenishes and strengthens the skin’s moisture barrier to impede water loss and preserve maximum hydration. As a result, skin is more resilient to the elements and remains soft, moist and healthy. Our unique formula initiates a cascade of revitalizing effects which target the 12 visible signs of aging: fine lines, wrinkles, density, firmness, sagging, texture, dehydration, dullness, discoloration, clarity, resilience and enlarged pores.




How Can I Obtain Maximum Results?


Instructions: Use Dermatique twice daily, morning and bedtime. Cleanse your face thoroughly with warm water. This will open the pores for maximum absorption of Dermatique. Pat dry, but do not dry skin completely. Apply a thin coating to the face, with special emphasis on the eye and throat areas, where the skin is inclined towards dryness and wrinkling. Allow 3-5 minutes for maximum absorption before applying any make-up. BENEFITS: Dermatique gives your face a radiance (not oiliness) that no other moisturizer can give you. In addition to a natural-looking glow, our customers like that it "sinks into the skin to help foundation go on smoother and stay on better," and say “I love how it makes my skin feel so smooth without feeling oily.” Look younger again with a healthy glow! MORE BENEFITS: Rough skin spots – don’t worry. Again, just apply Dermatique and you will at once feel the rough and dryness disappear. Gentle enough for daily use on sensitive skin. This non-greasy velvety formula provides all-day moisture, all-day smoothness and all-day comfort, leaving skin perfectly polished. Use Dermatique Every Day, Every Night. For All Skin Types.




What is Dermatique SRF?


Dermatique is a, therapeutic skin cream designed to restore and re-hydrate chronically dry or damaged skin. Its rejuvenating ingredients also stimulate plumper, firmer skin - meaning fewer wrinkles, lines, and sags. Dermatique’s formula uses emollients to preserve the body’s natural moisture and natural earth minerals to draw additional moisture into the dermis, leaving skin soft, moist, and healthy.




What are Dermatique's Shipping Terms?


DOMESTIC SHIPPING Items ordered and paid for are usually shipped within 1 to 2 business days. We ship “Priority Mail” via the US Post Office (USPS). After leaving our facility, USPS typically delivers in 2-5 business days. You will receive an email notification from us with your tracking information after your order has been shipped. Shipping cost: Orders between $0-$46 = $9.99 Orders between $47-$142 = $12.99 Orders of $143 and over = $15.99 *Signature Confirmation $5.99 *A (mandatory) $5.99 additional charge will be added to customers’ orders for “Signature Confirmation” (Provides the date and time of delivery or attempted delivery and the name of the person who signed for the item). Please note, we will not be held responsible for stolen or lost packages. INTERNATIONAL SHIPPING Items ordered and paid for are usually shipped within 1 to 2 business days. We ship “Priority Mail International” via the US Post Office (USPS). You will receive an email notification from us with your tracking information after your order has been shipped. There is no guarantee time in transit nor is there tracking once order arrives in destination country. Duties and taxes are the responsibility of buyer. Please note, we will not be held responsible for stolen or lost packages. Shipping cost is: Orders between $0-$46 = $33.89 Orders between $47-$142 = $43.89 Orders of $143 and over = $53.89 NO (Signature Conformation) on International Shipping Duties and taxes are not included in the price of the goods you purchase online, and are the responsibility of buyer, and are not included in the overall shipping costs you pay to the online retailer.




What is Dermatique's Return Policy?


If, for any reason, you are not fully satisfied with any item purchased from Dermatique.com, you may return it within 30 days of purchase for a complete and courteous refund. Please ship by UPS or insured Parcel Post, for your protection and to insure prompt delivery, and be sure to include either the original invoice or a copy so that we know how to credit your account. Sorry, shipping and handling fees are not refundable. Unfortunately, department stores that carry any of our Placentique products are unable to accept Website returns. Likewise, Dermatique.com cannot accept returns of products purchased at stores. Returns must be addressed at the place of purchase. Send returns to: AmDerm, Corp PO Box 565014 Miami, FL 33256-5014





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